For a hotel business to be successful, a great marketing strategy is needed. But providing outstanding customer service is even more important than the marketing strategy. Here are some tips for making the customers happy.
If you cannot impress the customers the first time, you won’t be able to provide satisfaction. So, you should make everything right the first time. You should make sure that the check-in and check-out processes are quick. You can use Facebook or special apps for the check-in process so that the guests can check-in while on the car. Some hotels provide mobile phones to the customers with all the emergency numbers saved on it.
Provide quick service
Whenever the guests request for something, you should be able to provide it quickly. Delay in service creates a bad image. You should attend to guest requests and try to attend those.
Be well mannered
You should always greet the guests smiling. You should be polite all the time. Even if there is a dispute you should try to control your temper and handle the guest in the best possible way. If there is an issue, try to resolve it quickly.
Take criticism positively
You should welcome the guest’s feedback. Sometimes the guests will give you positive comments and sometimes negative. You should take the negative comments positively and try to improve your service.
There is always room for improvement. You should train your staffs now and then so that they can provide exceptional customer service to the guests.