4 tips for providing outstanding customer service in a hotel

For a hotel business to be successful, a great marketing strategy is needed. But providing outstanding customer service is even more important than the marketing strategy. Here are some tips for making the customers happy.

First impression

If you cannot impress the customers the first time, you won’t be able to provide satisfaction. So, you should make everything right the first time. You should make sure that the check-in and check-out processes are quick. You can use Facebook or special apps for the check-in process so that the guests can check-in while on the car. Some hotels provide mobile phones to the customers with all the emergency numbers saved on it.

Provide quick service

 Whenever the guests request for something, you should be able to provide it quickly. Delay in service creates a bad image. You should attend to guest requests and try to attend those.

Be well mannered

You should always greet the guests smiling. You should be polite all the time. Even if there is a dispute you should try to control your temper and handle the guest in the best possible way. If there is an issue, try to resolve it quickly.

Take criticism positively

You should welcome the guest’s feedback. Sometimes the guests will give you positive comments and sometimes negative. You should take the negative comments positively and try to improve your service.

There is always room for improvement. You should train your staffs now and then so that they can provide exceptional customer service to the guests.

5 unusual hotels available around the world

If you have traveled a lot and stayed in different hotels you will know that the hotels offer more or less the same things for the customers. Flat-screen TV, free WiFi, spa, gym, etc. are available in most mid-range to high range hotels.

There are some hoteliers who have taken their imagination further to give customers a unique experience. Here are the most unusual hotels you will find today.

Kakslauttanen: Finland

If you want to see the Northern Lights then there can be nothing better than staying in Kakslauttanen hotel in Finland. It is a glass-roofed igloo. You will enjoy the front-line viewing of the Northern Lights from your luxury log cabins. There are a fireplace and a sauna too. There is also an ice swimming opportunity.

Crane Hotel Faralda: Netherlands

Many celebrities have already stayed in this hotel. The hotel is shaped like a crane. You will get an outstanding view from the top. There are panoramic elevators, lounge, design suites, and more. There is a Spa Pool on the top floor.

The Caves Hotel: Jamaica

This hotel blends completely into the nature giving you the experience of living in a cave. There are 12 cottages located on the cliffsides. You can use private caves for candlelit dinner. There are attractive amenities including sauna, hot tub, spa, etc.

 Ice Hotel, Sweden

This hotel is entirely made of ice. You will love the craftsmanship. The bed is actually a freezer and the guests enjoy the different experience they get when they stay at this hotel.

Poseidon Undersea Resort, Fiji

The hotel is located 40 feet underwater. There are 24 rooms in this resort. You will be able to see the underwater creatures in your hotel room.

These hotels are expensive. But if you are an adventure seeker and if you have the money, you should definitely stay in these hotels. You will be amazed by the sense of creativity these hotels have displayed.

5 tips for becoming successful in the hotel business

The competition is very high in the hotel industry. You need to come up with something unique in order to survive in this competition. There are many aspects of the hotel business. You will need to consider the design, decor, food and most importantly customer service. Here are some good tips for becoming successful in the hotel business.

Plan ahead

When you think of opening a hotel, you have to plan thoroughly. You should set your goal first. You need to decide which target market you are approaching.

You need to set the budget after talking to the architect, interior designer, and the constructor. You should then plan your design and other elements. You should have a solid marketing plan and hire the best staffs possible.

Design and decor

The hotel should have an attractive design to draw the attention of the prospective guests. The decor should be remarkable. You can blend tradition with modern elements. You should hire a good interior designer to decorate your hotel.

Know about the competitors

You should know what the competitors are doing and you should find a way to provide something special to the customers. If a competitor is doing better than you then you must find out what they are doing that you are not.


With such an intense market competition, you won’t be able to survive without a great marketing strategy. You should have a budget for both online and offline marketing strategies. You should have a professional website.

You should register in websites that compare different hotels. You can use magazine advertisements and other forms of advertisements to promote your hotel.

Customer service

You should give emphasis on providing excellent service to the customers. You must train your staffs well and try to come up with innovative ideas to cater to the customers’ needs.

From time to time you might have to change your marketing plan in order to stay with the trend or overcome competitors. So, you should measure your marketing efforts and revise marketing strategies occasionally. With dedication and vision, you will be able to succeed in this business.